Privacy and Cookies

Your privacy is important to us. We are committed to protecting and safeguarding any personal information you provide to us. This document describes how we use your personal data and how we use cookies.

AupairWay offers an online platform for connecting au pairs and host families through our websites and mobile apps and through other online platforms such as social media. The information that follows applies to all of these platforms. We may amend the privacy and cookies policy from time to time so visit this page regularly to stay up to date. All personal information held by us will be governed by the most recently updated policy. If you disagree with this privacy and cookies policy, you should discontinue using our services.

What is personal information?

When used in this policy, the term “personal information” is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, birth date, occupation, postcode and contact details (including phone numbers, address and email addresses), financial information, including your credit card, direct debit or PayPal account information, any additional information necessary to deliver services and to respond to your enquiries, any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence or otherwise, information you provide to us through our service centre or customer surveys.

How we collect personal information

When you visit our website, even if you do not register, we may collect certain information, like your IP address, the type of browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, and location details. If you register on aupairway, our system records through which means and from which website you’ve made your registration.we may also receive information about you when you use certain social media services.

Why we collect, hold, and use your personal information

We collect, hold and use your personal information; to enable us to perform our business functions, to administer your account, to compile and present your profile, to provide the best possible customer service, to communicate with you, to provide you with access to protected areas of our websites, to verify your identity, to detect and prevent fraud, to personalise and customise your experience, to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions, and/or as required or permitted by any law (including European data protection laws). for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online services. for our administrative, marketing, promotional, planning, product/service development, quality control and research purposes,

How we use your personal information

We disclose your personal information to: our employees, related bodies corporate, contractors or external service providers for the operation of our websites or business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation, web hosting providers, it systems administrators, payment processors eg paypal, and professional advisers such as accountants, solicitors, and consultants; our existing or potential agents, specific third parties authorised by you to receive information held by us, the police, any relevant authority or enforcement body, or your internet service provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary, as required or permitted by any law (including European data protection laws).

Social media

We use social media to promote and improve our services. For example, social media buttons on the AupairWay website. When you click on one of the buttons and register with your social media account, information is shared with your social media provider, and may be presented on your social media profile. AupairWay also uses social media accounts. These social media services may allow you to share information with aupairway. When you register with a social media account or app, you’ll be told which information will be shared with aupairway. We may also enable you to sign in to AupairWay services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

Mobile devices

In certain geographical regions we have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website. With your consent, we may send you push notifications with information about your membership.


Our website uses cookies. A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device which improves the functioning of a website and helps the website analyse how users use the site. Cookies in use including third party cookies, for example, from Google Analytics. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services.

By using the Aupairway website you are agreeing to the installation of cookies and the storage of pseudonymised data, including after the end of your visit to our website, as described and for the purposes specified above. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. If you choose not to accept certain cookies, you may not be able to use some functions on our website.

Tracking and targeting

AupairWay collects data about your browsing activity on our network. However, we will not share your personal information with any third party, for any purpose except as detailed above for the functioning of the business.
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our services. To the extent that anonymous user data does not constitute personal information because it does not identify you or anyone else, we may use this information for any purpose and by any means we see fit.

AupairWay uses "Google Analytics; Demographics and Interest Reports, advertising feature" for the purpose of analysing anonymised trends and statistics, in order to optimise the site's functions and features. You can opt-out of the Google Analytics advertising features we use, through your browser's Ads Settings, Ad Settings for mobile apps, or any other available means. For further information on opting-out of the Google Analytics advertising features, visit Google's information on currently available opt-outs for the web.

We do not provide your personal information to any advertiser without your express consent.


In accordance with European data protection laws, we will take all reasonable steps to safeguard the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, and secure servers.


Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Accessing and controlling personal data you’ve given to AupairWay

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may correct it. Members of AupairWay can access and update their membership details at anytime online. We request that you keep your information as current as possible so that we may continue to improve our service to you. If the personal information we have for you is incorrect, and not able to be changed by you, we’ll update it at your request. If you do not want to use AupairWay services anymore, you can ask us to block your personal data from being used again. You can delete your user account at any time by signing in on the AupairWay website, going to the “settings” page, and choosing to delete your account. Please note that we may need to retain certain information, for example for legal or administrative purposes, such as record keeping, to process claims or to detect fraudulent activities.

Responsibility for the processing of personal data on AupairWay

Camberley limited controls the use of personal data on AupairWay websites and mobile apps. Camberley limited is a private limited liability company, incorporated under the laws of the United Kingdom and having its registered office at 71-75 Shelton street Covent garden London WC2H 9JQ United Kingdom, and registered with United Kingdom Companies house, registration number 9466352.

How you can complain about a breach of privacy

If you suspect any misuse, loss of, or unauthorised access to, your personal information, please let us know immediately.
Contact us using the contact page, or for postal communication, the address on the business information page.


The original English version of this Privacy and Cookies Policy may have been translated into other languages. The translated version is a courtesy and informal translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of this Privacy and Cookies Policy or inconsistency or discrepancy between the English version and any other language version of this Privacy and Cookies Policy, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting English language) or shall be sent to you upon your written request.

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.

Last Updated 31 October 2016